Booking Terms & Conditions

Our courses are provided by our sister company iN training Ltd.

A downloadable copy of these terms and conditions can be found on the iN training website.

In these Terms and Conditions “IN TRAINING” means iN Training Ltd, and the “Client” means the person, firm or company for whom iN training is providing the services.

IN TRAINING’s confirmation will be deemed to bind the Client to these terms and conditions and no services shall be performed by IN TRAINING except in accordance herewith. In the case of any conflict between these conditions and those of the Client, these conditions will prevail. No other agreement, representation, promise, undertaking or understanding of any kind unless expressly confirmed in writing by a director of IN TRAINING shall add, vary or waive any of these Conditions.

1. DEFINITIONS

In this Agreement the following expressions shall, save where the context otherwise requires, have the following meanings:

“Course” means: the training course set out in IN TRAINING’s booking confirmation together with any other services which may be agreed upon by the parties from time to time.

“Fee” means the sum of money set out in IN TRAINING’s booking confirmation to be charged by IN TRAINING for the provision of the Course and/or associated Services.

“Force Majeure” means, in relation to either party, any circumstances beyond the reasonable control of that party (including, without limitation, any act of God, fire, act of government or state, war, civil commotion, insurrection, strike, lock-out or other form of industrial action).

2. PROVISION OF THE COURSE

IN TRAINING shall allocate sufficient resources in order to provide the Course to the Client and shall, at all times, carry out the provision of the Course with reasonable care and skill.
Provision of the Course by IN TRAINING shall, as far as IN TRAINING is able, be in accordance with any dates and times specified in IN TRAINING’s confirmation but time for performance shall not be of the essence of the contract and IN TRAINING reserves the right to alter the date, time or venue of the Course. IN TRAINING shall not be liable for any delay in delivering the course howsoever caused.
IN TRAINING reserves the right to cancel a Course or terminate a student’s participation from a Course in the event that:
- the students English language skills are insufficient (minimum Level 2 standard required); or
- the student is late attending or fails to attend the Course; or
- the student does not participate satisfactorily in the Course; or
- by reason of the student’s conduct IN TRAINING believes that the student is not capable of satisfactorily or safely completing the course; or
- by reason of the student’s disruptive or abusive behaviour or actions which are likely to be detrimental to satisfactory completion of the Course by other Delegates.
If IN TRAINING exercises its rights to:
- cancel the Course before commencement, then an offer will be made to reschedule the Course at no charge to the Client.
- terminate a student’s participation in a Course pursuant to clause 2.3 once the Course has commenced then no refund of the Fee shall be made.
Upon successful completion of the Course IN TRAINING shall register the student’s details with the awarding body and subsequently issue the student with an accredited certificate at the appropriate Level and Credit Value.
Successful completion of the Course does not imply or guarantee the acceptance of the certificate by an employer nor does it imply or guarantee an offer of employment.
Places on courses are limited and therefore IN TRAINING operates a cancellation and refund policy.
- In the unlikely event of the course being cancelled or a change in course location IN TRAINING will endeavour to inform each Client as soon as possible.
The published course finish times are approximate and may vary depending on the group size and performance.

3. FEE

IN TRAINING shall allocate sufficient resources in order to provide the Course to the Client and shall, at all times, carry out the provision of the Course with reasonable care and skill.
Provision of the Course by IN TRAINING shall, as far as IN TRAINING is able, be in accordance with any dates and times specified in IN TRAINING’s confirmation but time for performance shall not be of the essence of the contract and IN TRAINING reserves the right to alter the date, time or venue of the Course. IN TRAINING shall not be liable for any delay in delivering the course howsoever caused.
IN TRAINING reserves the right to cancel a Course or terminate a student’s participation from a Course in the event that:
- the students English language skills are insufficient (minimum Level 2 standard required); or
- the student is late attending or fails to attend the Course; or
- the student does not participate satisfactorily in the Course; or
- by reason of the student’s conduct IN TRAINING believes that the student is not capable of satisfactorily or safely completing the course; or
- by reason of the student’s disruptive or abusive behaviour or actions which are likely to be detrimental to satisfactory completion of the Course by other Delegates.
If IN TRAINING exercises its rights to:
- cancel the Course before commencement, then an offer will be made to reschedule the Course at no charge to the Client.
- terminate a student’s participation in a Course pursuant to clause 2.3 once the Course has commenced then no refund of the Fee shall be made.
Upon successful completion of the Course IN TRAINING shall register the student’s details with the awarding body and subsequently issue the student with an accredited certificate at the appropriate Level and Credit Value.
Successful completion of the Course does not imply or guarantee the acceptance of the certificate by an employer nor does it imply or guarantee an offer of employment.
Places on courses are limited and therefore IN TRAINING operates a cancellation and refund policy.
- In the unlikely event of the course being cancelled or a change in course location IN TRAINING will endeavour to inform each Client as soon as possible.
The published course finish times are approximate and may vary depending on the group size and performance.

4. TRANSFERS & NAME CHANGES

A transfer of your booking to another date and/or location may be requested at any time, depending on the deadlines highlighted below. No transfer request can be guaranteed, is at the discretion of IN TRAINING, and a transfer fee will be chargeable.
- Venepuncture Competency Training: At least 30 days before the course.
- All other courses: At least 14 days before the course.
Where the Client requests to transfer a booking to an alternative course date and/or location a transfer shall apply. Where further transfers are requested then the same transfer fees shall apply. In all cases the transfer fees will be paid at time of request.
- Venepuncture Competency Training: £100
- All other courses: £25
Where the Client requests to change a booking to an alternative named person or an own name change then an administration fee of £25.00 shall apply. Where further name changes are requested then the same fees shall apply. In all cases the name change fees will be paid at time of request.
A maximum of two transfers or name changes are allowable, after which any Fees and Administration costs shall be lost.
Where transfers or name changes are invoked by the Client then the Terms and Conditions applicable at the time of the initial booking shall remain in force.
Any transfer or name change fees paid are non-refundable.
All transfers offered, for whatever reason, must be completed within 6 calendar months of the date of the originally booked course.
The maximum number of transfers or name changes for any one Course and Client shall be two.

5. PAYMENT POLICY

We accept payments online via our invoicing system by credit or debit card, or bank transfer.
- IN TRAINING shall use a secure payment method, provided by Stripe, for Credit and Debit Card payments, which facilitates the safe processing of credit card transactions. No credit/debit card details are secured on our systems and all processes are encrypted, security checked and externally audited.
- Payments cannot be taken over the phone. IN TRAINING staff will never ask for your credit / debit card or bank account details directly.
- All invoices are payable immediately upon receipt. The Client’s place on a course cannot be guaranteed until the invoice has been paid.

6. YOUR STATUTORY RIGHTS

Nothing in these Terms and Conditions affects your statutory rights. IN TRAINING shall make provision of a course on the understanding that the course material and certificate, on payment of the Fee, is created as a bespoke package and therefore falls outside of Distance Selling Regulation’s standard seven-day cancellation and cooling off period.
By booking our course you acknowledge that as soon as a reservation is made, IN TRAINING immediately begins a process of compilation of course material and associated services. As such I, the Client, waive my right to cancel the course except in accordance with IN TRAINING Terms and Conditions. By booking a course the Client agrees to accept these Terms and Conditions.

7. PERSONAL INFORMATION AND SECURITY

We guarantee that any personal information you send to us online will be secure and safe.
Information that you provide to us must be true, accurate and complete. You agree to inform us of any changes in your details (contact details, address, telephone number or email address) by email as soon as possible.
It is very important that your email address is correct and up-to-date as that is where we will send important information including your booking and payment confirmation.
Where the Client provides IN TRAINING with a correct email address IN TRAINING accepts no responsibility for your email settings and for subsequent non-receipt of one or multiple emails.
Where the Client provides IN TRAINING with an incorrect email address IN TRAINING accepts no responsibility for non-receipt of one or multiple emails.
Where the Client provides IN TRAINING with an incorrect Certificate Name or Postal Address IN TRAINING accepts no responsibility for the cost of re-issuing a replacement Certificate.

8. CONFIDENTIAL INFORMATION – ENGAGEMENT OF EMPLOYEES AND E-MAIL COMMUNICATIONS

The parties recognise that it may be necessary for one party to disclose to another party information of a proprietary or confidential nature. Each party agrees to treat as confidential and not at any time for any reason, except with the approval of the other party to disclose or permit to be disclosed to any person or otherwise make use of any such proprietary or confidential information including but not limited to information relating to the parties, business affairs or finances or any such information relating to any subsidiary, supplier, customer, or client of the disclosing party.
The restrictions contained in clause 8.1 shall cease to apply to information which:
- is available (otherwise than through the default of the provisions of clause 8.1) to the public generally at the time of disclosure.
- is acquired from a third party (other than agents, employees, representatives or persons acting on behalf of the other party) having a bona fide right to disclose such information or is required to be disclosed by law.
Each party undertakes to safeguard all records of the other party whether in writing or in the form of electronic data. All such records will remain the exclusive property of the disclosing party.

9. INTELLECTUAL PROPERTY

The Parties hereby agree that ownership of all Intellectual Property Rights subsisting in any documentation, course notes of other training materials which have been developed by IN TRAINING are owned absolutely by IN TRAINING and the Client shall not make any copies or reproduce the documentation, course notes or training materials howsoever and shall not provide copies of the training materials or documentation to any third party.
At no time shall personal recording devices be allowed during the Course, including but not limited to visual or auditory devices such as mobile telephones, video cameras, dictaphones and copying devices.

10. COPYRIGHT AND DATABASE RIGHTS

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the IN TRAINING and is protected by copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of IN TRAINING and is protected by United Kingdom and international copyright and database right laws.
You may not extract and/or re-utilise parts of the contents of the website. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website. You also may not create and/or publish your own database that features substantial parts of this website.

11. PLAGIARISM

The Client must ensure that any course work submitted to IN TRAINING is their own work and has not been copied from any third party or other source. In the event that the client plagiarises any third party materials then IN TRAINING shall advise the Client that it has failed the Course. Where these circumstances arise IN TRAINING does not give any warranty or guarantee that the Client shall be entitled to re-submit any work required to complete the course.

12. WARRANTIES AND LIMITATION OF LIABILITY

- IN TRAINING warrants that it shall provide the Course in a timely manner, with reasonable care and skill and to the best of its ability.
- IN TRAINING shall not be liable, whether by way of indemnity or by reason of breach of contract, tort or breach of statutory duty or in any other manner for any consequential or indirect loss of whatever nature suffered by the Client or for special damages, or loss of profit or of any contract but nothing in this clause shall be construed as limiting or excluding the IN TRAINING’s liability for death or personal injury resulting from its negligence.
- IN TRAINING’s aggregate liability to the Client whether in contract, tort or breach of statutory duty in respect of any and all loss or damage suffered or incurred by the client shall not exceed a sum equal to the Fee paid in respect of the Course.
- The Courses provided by IN TRAINING gives no guarantee or warranty whatsoever that successful completion of any or all of its Courses will result in the employment or engagement of the Client.

13. STATUS

The relationship of IN TRAINING to the Client will be that of independent contractor and nothing in this Agreement shall create, or be deemed to create, a partnership, a joint venture or the relationship of principal and agent or employer and employee between the parties.

14. TERM AND CANCELLATION

This Agreement shall come in to force on the day that IN TRAINING confirms the booking and shall continue until the Course has been provided by IN TRAINING unless or until terminated by either party pursuant to the provisions of this section 2 of the Agreement.

15. FORCE MAJEURE

If either party to this Agreement is prevented or delayed in the performance of any of its obligations under this Agreement by force majeure, and if such party gives written notice thereof to the other party specifying the matters constituting force majeure, together with such evidence as it reasonably can give and specifying the period for which it is estimated that such prevention or delay will continue then the party in question shall be excused the performance or the punctual performance as the case may be as from the date of such notice for so long as such cause of prevention or delay shall continue.
Where the Client fails to attend due to adverse weather conditions affecting a minimum of three other Clients on the same course then the Client may request a free of charge transfer to another Course date and/or location and in accordance with Clause 4.

16. NOTICES

Any notice required to be given hereunder by the Client to IN TRAINING shall be in writing and shall be served by sending the same by registered or recorded delivery post to the published registered address as given herein or to such other address as that party may have previously notified to the party giving notice as its address for such service.
All notices documents communications and any other data to be provided under this Agreement shall be in the English language unless otherwise agreed.

17. GOVERNING LAW AND DISPUTES

The construction validity and performance of this Agreement shall be governed in all respects by English Law and any litigation arising in any way out of or affecting this Agreement shall be subject to the exclusive jurisdiction of the English courts.

18. REVIEWING THIS POLICY

If there are any queries about the contents of the policy, please contact the iN training Head Office on 0 333 33 999 32 or by emailing hello@iN-training.co.uk.
The Senior Management Team reviews this policy at least annually during the bi-annual Service Review Meetings.
A full change history can be found on the front page of this policy.